Shipping and Policies
When can I expect my package to arrive?
This depends on what you’ve ordered. If you order our line of gourmet dessert sauces, they will ship within 24-36 hours. If you’ve ordered our yummy baked goods, we need time to make it! This may cause a bit of a delay in shipping. Either way, if you order on a Friday or Saturday, the order will be shipped as soon as possible the next week.
We make your baked goods only upon receipt of your order. All orders require two full days lead time prior to shipping. Order before 11:59 PM EST on Sunday to ship that week. During checkout, you will be able to specify a preferred ship date for your package. It will default to the next available ship date unless you want to ship at a later date. You can specify a ship date up to one year in advance. Your package will arrive within two days of your preferred shipping date.
Because we don’t want your package sitting in a warehouse or truck over a weekend, we ship baked goods on Monday, Tuesday and Wednesday, except in the event of a national holiday.
Where do you ship?
At this time, we ship anywhere within the continental United States. If you would like to ship your gifts to Alaska or Hawaii, we will add an additional shipping charge.
Who does your shipping?
We use USPS 2nd Day or Next Day service for packages containing perishable baked goods. Based on our experience, they provide the most reliable two-day delivery service. We ship perishable items on Monday, Tuesday and Wednesday, unless the date is a USPS Shipping Holiday.
Do you deliver to PO Boxes?
We can ship to a PO box. USPS does deliver to PO boxes.
Will USPS deliver my gift package if no one is home?
In order to avoid the hassle of the recipient having to be home when your Lakehouse Bakery order arrives at its destination, USPS will not require a signature.
Are there black-out dates for delivery of my package?
The U.S. Postal Service can’t deliver our packages on Sundays or holidays. If you have a question about a delivery date, send us an email, email@example.com.
How do I place an order to multiple addresses?
At this time, our site is only able to process orders with one shipping address. If you have a big list (10 or more), we’re happy to help streamline the process. Simply email us at firstname.lastname@example.org and we will help you place the orders.
Do you accept returns?
Given the perishable nature of our offerings, we aren’t able to accept returns. If you encountered an issue with your order, please email Keegan at email@example.com and let us know what is going on. We will do our best to make it right.
As a policy, we do not offer refunds for delays caused by one of our shipping partners due to weather, mechanical errors, inaccurate shipping information, mistakes on the part of our shipping partners’ employees or similar reasons that are outside of our control. That said, we know how important it is for your package to be delivered on time and we may be able to offer accommodations in special circumstances.
Mistakes happen, and we understand! Unfortunately, any mistakes made during the ordering process by the customer resulting in delayed/ non- delivery are not eligible for any refunds.
How do I care for my baked goods once they’ve arrived?
Our baked treats are prepared from scratch in small batches and shipped fresh Monday through Wednesday. They do not contain any preservatives. For information about care of your baked goods, please refer to the product Care Card enclosed with your order.
What if I have food allergies?
All dessert sauces and baked goods from The Lakehouse Bakery are prepared in a facility that handles nuts, wheat and dairy products. If you have specific questions about ingredients in our products, please email us at firstname.lastname@example.org
Payment and Sales Tax
How do I pay for my purchases?
At Check Out, you can pay by credit card; we currently accept Visa, Master Card, Discover, American Express, and PayPal.
Is State Sales Tax applied to my purchase?
Currently, we collect applicable sales tax only on purchases made by residents of the state of Michigan. Purchases made by residents of other states are subject to the applicable use tax of those states.